How to Choose the Best Copier Dealer for your Business
No company’s copying and printing needs are quite the same, so choosing the best copier leasing company for your business isn’t easy. The best copier leasing companies will customize the agreement according to your company’s needs. They will take into account the volumes, device types and accessibility, and system (or network) security as part of the lease agreement.
As these leases run for a long period, choosing the right supplier is a big decision that affects your daily business activities. Choosing the wrong service provider can cause a lot of strife in your day-to-day operations.
Keep Your Options Open Before You Decide on a Supplier
It’s never advisable to take just the first option you come across. Doing some research and comparing different suppliers’ offerings and services will save you from making a decision you’ll regret. Knowing exactly what the terms and conditions are of the agreement you are entering into, requires asking the right questions up front.
Once you find a company you are comfortable with, remember that you’re establishing a long-term relationship. How long a company has existed is important as the longer they’ve been around, the more likely they are to be there for you until the end of the term.
The process that a good copier lease company will use to determine the details of the agreement will require technical expertise and customer focus. It will also include a proven history of delivering on their promises.
They will probably approach the process by following these steps:
1. Assessment of Your Business Needs
The best suppliers will start with a comprehensive assessment of your exact needs. They will study the volumes of your business cycles, check previous expenditures, and verify past technology selections.
This will help both them and you to come up with forecasts for the medium to long-term requirements and structure the agreement accordingly. They will be able to guide you to make the decision on whether to purchase the units or lease them with the option to purchase at the end of the leasing term.
2. Pricing Points and Separation of Concerns
Suppliers who bundle leasing and servicing into a single agreement may flake on maintenance in the future. By allowing you to separate your concerns, you can benefit from changing service providers in the future if you aren’t happy with the service you’re receiving.
The best copier leasing companies don’t want to take your money and run, they are there to partner with you for the duration of the lease and to help ensure your business remains productive.
3. Technological Expertise
Suppliers who are authorized dealers will have technical expertise on all the devices they are offering. They’re the industry experts and will know where you’re failing to optimize on the solutions you’ve chosen. Usually, they have partnerships with the top-range manufacturers, having comprehensive knowledge of the latest technologies that can help your business thrive.
A good sign is a willingness to give you plenty of advice before you sign the deal, proving that they have your company’s best interests at heart.
- Consult your teams and engage with regular users.
- Attempt to understand common frustrations and listen to your needs.
- Provide practical advice even if there’s nothing in it for them.
This clearly shows they are serious about giving you the best possible leasing experience.
4. After-Sales Support
Once the deal is signed, you’ll need a customer support service that addresses your issues quickly and efficiently. Do they fix problems on the first visit? Can you trust them to arrive on schedule? Can they actually fix the device on site and provide replacements for major repairs? The answers to these questions will determine if you can trust them to add value to your business.
A technical service team that is knowledgeable and diligent will assist your office to remain productive, even when device failures occur. Checking testimonials and previous customer reviews will help you determine whether the service provider can actually back up what they say.
Experience and a Legacy of Excellence Make the Biggest Difference
The needs of your company will change over time. New technologies become available, changing the way you do business. Companies that have been in the game for a long time have shown they know how to adapt and stay ahead of the game. They will have a demonstrated track record, plenty of positive reviews, and collaborations with technology manufacturers that make them the leaders in their field.
Office Technologies has supported companies with leasing productive printing solutions since 1992. As a multi-manufacturer service provider, we deliver the solutions you need, not the one that’s convenient.
Contact us today. By choosing to partner with us, you will receive the highest levels of customer support and service excellence.